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Our Legal Framework Protects Your Account

When you open an account with us, your data, payments and withdrawals follow clear rules we've built around Indonesia's local law and payment systems.

Account security verified at signupPayment data encrypted end-to-endWithdrawal requests processed transparently
Explore the Lobby Read FAQ
lampion slot Our Legal Framework Protects Your Account
REACH US DIRECTLY

Legal & Account Support Channels

Email Support Send account, data or policy questions to [email protected]. We respond within 24 hours on weekdays and 48 hours on weekends. Use this channel for formal requests like data copies or account corrections.
Live Chat Access our chat team from inside your account lobby, Monday to Friday 09:00 to 22:00 WIB (Jakarta time). Chat is fastest for quick clarifications about your account terms, payment holds or dispute steps.
Phone Support Call our legal helpline at +62-21-5555-0178, Tuesday to Thursday 10:00 to 18:00 WIB. This line handles formal complaints, withdrawal disputes and requests for policy documents in writing.
HOW WE PROTECT YOU

Data, Security & Your Account Rights

Data Encryption

All payments (DANA, OVO, GoPay, QRIS transfers) and personal details are encrypted with TLS 1.2 or higher before leaving your device. Our servers store encrypted backups; decryption keys are held separately by our compliance team.

Cookies & Tracking

We use session cookies to keep you logged in and analytics cookies to track which games are played most and how fast deposits clear. You can delete cookies anytime; you'll need to log in again. We do not use tracking cookies to follow you across other websites.

Account Verification

When you sign up, we verify your email and phone number via one-time code. If you forget your password, we send a reset link to your registered email. Two-factor authentication is optional; enable it in your account settings for added security.

Data Retention

Account records (name, email, transactions) are kept for seven years after your account is closed. Deposit and withdrawal logs are retained to prevent fraud and meet regulatory requirements. You can request deletion after the retention period ends.

Account Closure & Refunds

Close your account anytime from the Settings menu. Any remaining balance is transferred to the payment method you used last within ten business days. Closed accounts are flagged to prevent re-registration with the same email within 30 days.

Complaints & Disputes

If you dispute a withdrawal or believe your account was accessed without permission, email [email protected] with details. We investigate within five business days and respond with findings and next steps in writing.

Legal & Account Access FAQ

We store your full name, email, phone number, date of birth, and payment identifiers (your DANA, OVO, GoPay or QRIS account number). We also log your login history and deposit/withdrawal records. All data is encrypted and kept for seven years unless you request deletion after account closure.

Yes. Email [email protected] with the subject 'Data Request' and include your account email. We'll send you a complete file of your stored data (name, address, transactions, payment methods) as a PDF within five business days at no charge.

Payment details are encrypted immediately upon receipt and never stored in plain text on our servers. We use industry-standard tokenisation so only our payment processor sees your full account number. Your bank or payment app handles the actual transfer; we see only confirmation codes.

When you close your account, any remaining balance is refunded to the payment method you used most recently (DANA, OVO, GoPay or QRIS). The transfer is initiated within 24 hours and clears in three to ten business days depending on your bank or payment provider.

Your account is tied to your registered email and phone number. If someone signs in with your password, they can only access your lobby; they cannot change your email, phone or withdraw funds without passing verification codes sent to your phone. Enable two-factor authentication in Settings for extra protection.

We retain all transaction records (dates, amounts, payment methods, status) for seven years after your account closes. This supports fraud investigation, tax reporting and audit requirements. You can download your transaction history anytime from your Account menu while your account is active.

Contact us immediately via live chat (Monday–Friday 09:00–22:00 WIB) or email [email protected] with details. We freeze your account, review your login history and transactions, and investigate within five business days. If fraud is confirmed, we'll reverse the transaction and restore your balance.

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